1. Introduction

Paliram Carpets ("we", "us", "our") has crafted bespoke handmade rugs and carpets since 1976. We are committed to safeguarding the privacy and personal data of our website visitors, clients, interior designers, and international partners. This Privacy Policy details the types of personal data we collect, how it is stored and processed, and your rights under applicable regulations including GDPR and CCPA.

2. Information We Collect

We only collect data necessary to provide personalized rug consultancy, fulfill bespoke weaving orders, process sample shipments, and communicate updates:

• Contact Information: Name, email address, telephone number, and company name when submitted through our Contact, Quote, or Wholesale Enquiry forms.
• Custom Rug Specifications: Custom dimensions, yarn preferences, room photos uploaded for visualizer previews, and specific color/pattern requirements.
• Technical & Browsing Data: IP address, device type, browser information, pages visited, and time spent on site to improve user experience and ensure security.

3. How We Use Your Information

Your personal data is used solely for legitimate business operations:

• To respond promptly to custom rug inquiries, wholesale quote requests, and customer service inquiries.
• To prepare bespoke design renders, provide sample swatches, and arrange door-to-door worldwide courier delivery.
• To maintain site performance, detect security anomalies, and prevent spam through reCAPTCHA verification.
• To dispatch periodic newsletters and new collection announcements if you have explicitly opted in (with immediate unsubscribe options on every email).

4. Cookies & Tracking Technologies

We utilize essential and performance cookies to streamline site navigation:

• Essential Cookies: Required for secure session management, CSRF token validation, and shopping bag/wishlist state.
• Analytics Cookies: Anonymized Google Analytics (GA4) pageview and event metrics to help us optimize page speed, mobile usability, and design navigability.

You can adjust or disable cookie preferences directly in your web browser settings at any time without restricting core site access.

5. Data Protection & International Rights (GDPR & CCPA)

We respect the data protection rights of all customers worldwide:

• Right to Access: You may request a copy of the personal information we retain about you.
• Right to Rectification: You may request corrections to incomplete or inaccurate data.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your contact records from our active systems.
• No Sale of Personal Data: Paliram Carpets never sells, rents, or trades customer data to third-party marketing companies.

6. Security & Data Retention

All data exchanged through our website is encrypted using 256-bit TLS/HTTPS transmission. We maintain rigorous physical and electronic safeguards across our hosting infrastructure in Mirzapur and international cloud servers. Customer inquiry records are retained only as long as necessary to service orders and maintain legal compliance.

7. Contact Us & Data Inquiries

For questions regarding our Privacy Policy or to submit a data access or deletion request, please contact our data stewardship team: